Area Office Reception and Administrative Volunteer

Overview: Our Area Offices deliver a number of our national Community Engagement programs, including Jump Rope for Heart, Big Bike, Person to Person Canvassing, Special Events, and My Own Fundraisers. As an Area Office Reception and Administration Volunteer, you will help with a variety of administrative and customer service duties in person and on the phone. Location: Kelowna Area Office #4 - 1551 Sutherland Ave Kelowna, BC V1Y 9M9 Commitment: Days: Monday - Friday Office Hours: 9:00am - 4:00pm Primary responsibilities: *Data Entry into our CRM database *Answering the telephone on a multi-line switchboard in a courteous and helpful manner. *Helping to provide a positive experience for visitors to the office. *Take donations and issue tax receipts in person and on the phone. *Become familiar with our databases and fundraising platforms to assist with online support. *Tax Receipt Issuing and Data Management *Reconciling donations and receipts *Preparation of materials for revenue tracking and banking documentation *Carry out general clerical duties (such as photocopying, faxing, mailing, producing letters, etc.) *Assist with other office tasks that might arise Qualities you'll need for this role: *Ability to type 40wpm with few mistakes *Detail oriented, organized, and focused *Comfortable working with the public in person and making telephone calls *Ability to be productive as part of a team as well as individually. *Enjoy working with other people in a professional setting. Volunteer benefits: *Develop or sharpen your transferable professional skills with a leading non-profit organization. *An orientation to Heart & Stroke and our role in the community *A chance to meet new people, and network with a group of inspiring volunteers and staff members. *One-on-one training (where necessary) with a staff supervisor to ensure fit and success in your role *Opportunities for cross-training in other available volunteer roles *Ongoing training and mentorship.